GUIDE TO QUALITY SCHEMES

When you're looking for a place to stay, you need to be assured that you will have a quality experience; that is why all the accommodation featured on this website has been quality assessed by either VisitEngland or the AA, or has recently applied for a rating and is awaiting assessment an inspection. The following information will help you understand how the quality assessments schemes work and what to look out for.

What is a quality assessment?
Quality Assessment provides an indication of the different levels of quality, facilities and service you can expect as guests.

Hotels: This category covers Hotels, Country House Hotels, Small Hotels, Town House Hotels and Metro Hotels. A hotel must have a minimum of six bedrooms, be licensed and offer dinner. All bedrooms must be en-suite or have a private bathroom.

Guest Accommodation: This category covers B&Bs, Guest Houses, Farmhouses, Inns and Restaurants with Rooms. These properties are likely to be smaller than hotels with perhaps more of a family home feel and a less structured service.

Self Catering: Self catering accommodation has its own kitchen and bathroom facilities. Most take bookings by the week, generally from Friday or Saturdays.
Gold & Silver Awards: These awards are given to establishments that achieve the exceptional quality at all levels; gold awards are given to the ‘best of the best'.

AA Rosettes: These show achievement in offering exceptional quality in food.

Green Tourism Business Award: Businesses given this award are assessed once every two years. They are graded against 120 measures of best practice, reflecting a balance of environmental, economic and social issues.


Accessibility

Serviced and non-serviced accommodation displaying these signs are committed to accessibility and have been assessed against the criteria of the VisitBritain National Accessible Standard. It is advisable to check specific requirements at the time of booking.


Booking Accommodation

This can be done in three ways; either through this website, direct with any of the establishments featured in this website or through Newbury Tourist Information Centre who will be only too happy to arrange things for you. This service requires a deposit of 10% of the full stay. This deposit is deducted from the final bill when you arrive at the accommodation booked for you.


Cancellation Policy

Making a booking is a legally binding contract and therefore cancellation procedures should be checked with each establishment. We recommend that you check all details before booking.


More information about the quality assessment scheme is available on www.visitbritain.com,  www.qualityintourism.com or www.theAA.com.
Inclusion in this website should not be seen as a recommendation.

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